Shipping policy

TERMS OF SERVICE

Last Updated: February 11, 2026

Please read these Terms of Service ("Terms") carefully before using dreamwakeofficial.com (the "Site"). These Terms constitute a legally binding agreement between you and Dreamwake Official Store ("we," "us," or "our").

AGREEMENT TO TERMS

By accessing or using our Site, placing an order, or purchasing products, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Site or purchase our products.

ELIGIBILITY

You must be at least 18 years old to make purchases on our Site. If you are under 18, you may use the Site only with the involvement and consent of a parent or legal guardian. By using our Site, you represent that you meet these eligibility requirements.

ACCOUNT REGISTRATION

You may create an account to facilitate purchases and track orders. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

You agree to provide accurate, current, and complete information during registration and to update such information as needed.

PRODUCTS AND PRICING

Product Descriptions: We strive to display product colors, images, and descriptions as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect actual product colors or details.

Pricing: All prices are in USD (or the currency selected) and are subject to change without notice. We reserve the right to correct pricing errors on our Site or on pending orders.

Availability: Product availability is subject to change. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.

Pre-Orders: Some products may be available for pre-order. Pre-order items will be charged at the time of purchase and will ship on or around the estimated release date. Release dates are subject to change.

ORDERS AND PAYMENT

Order Acceptance: Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraud.

Payment: We accept payment via credit card, debit card, PayPal, and other methods displayed at checkout. By providing payment information, you represent that you are authorized to use the payment method.

Payment Processing: Payment information is processed securely through third-party payment processors. We do not store complete credit card information on our servers.

Taxes: You are responsible for any applicable sales tax, VAT, or other taxes based on your location.

SHIPPING AND DELIVERY

Shipping times and costs vary based on your location and selected shipping method. Please refer to our Shipping Policy for detailed information.

Domestic Shipping: We ship within the United States. Estimated delivery times are provided at checkout but are not guaranteed.

International Shipping: International orders may be subject to customs duties, taxes, and fees imposed by the destination country. You are responsible for all such charges.

Risk of Loss: Risk of loss and title for products pass to you upon delivery to the shipping carrier.

Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address you provided, you are responsible for additional shipping costs to reship the order.

RETURNS AND REFUNDS

Returns and refunds are subject to our Return and Refund Policy. Please review that policy carefully before making a purchase.

INTELLECTUAL PROPERTY

Our Content: All content on the Site, including text, graphics, logos, images, audio clips, video, data compilations, and software, is the property of Dreamwake or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Trademarks: "Dreamwake" and all related logos, product names, and service names are trademarks of Dreamwake. You may not use these trademarks without our prior written permission.

Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You may not:

  • Reproduce, distribute, modify, or create derivative works from our content
  • Use automated systems (bots, scrapers) to access the Site
  • Attempt to gain unauthorized access to the Site or our systems
  • Use the Site for any illegal or unauthorized purpose
  • Remove any copyright, trademark, or other proprietary notices

User Content: If you submit reviews, comments, or other content to our Site, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, and display such content.

PROHIBITED ACTIVITIES

You agree not to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Transmit viruses, malware, or other harmful code
  • Impersonate any person or entity
  • Engage in fraudulent activities
  • Harass, abuse, or harm others
  • Interfere with the proper functioning of the Site
  • Collect user information without consent
  • Use the Site for unauthorized commercial purposes
  • Resell our products without authorization

DISCLAIMERS

AS-IS Basis: THE SITE AND ALL PRODUCTS ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

No Warranties: WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT:

  • The Site will be uninterrupted, secure, or error-free
  • Defects will be corrected
  • The Site is free of viruses or harmful components
  • Results from use of the Site will be accurate or reliable

Product Warranties: Products are covered by manufacturer warranties, if any. We make no additional warranties regarding products.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF THE SITE OR PRODUCTS.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE SITE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR PRODUCTS PURCHASED THROUGH THE SITE IN THE SIX MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

Some jurisdictions do not allow limitations on implied warranties or liability for incidental or consequential damages, so these limitations may not apply to you.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Dreamwake, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Site
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your violation of applicable laws

THIRD-PARTY LINKS AND SERVICES

Our Site may contain links to third-party websites, including social media platforms, streaming services (Spotify, Apple Music, YouTube), and partner stores. We are not responsible for the content, privacy practices, or terms of service of these external sites. Use of third-party services is at your own risk.

DISPUTE RESOLUTION

Governing Law: These Terms are governed by the laws of [Your State/Country], without regard to conflict of law principles.

Informal Resolution: Before filing a claim, you agree to contact us to attempt to resolve the dispute informally by sending a written notice describing the dispute to [your address or email].

Arbitration: Any dispute that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in [Your City, State].

Class Action Waiver: You agree to resolve disputes on an individual basis only. You waive any right to participate in class action lawsuits or class-wide arbitration.

Exceptions: Either party may seek injunctive relief in court for intellectual property infringement or unauthorized use of the Site.

MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page with a new "Last Updated" date. Your continued use of the Site after changes constitutes acceptance of the modified Terms.

TERMINATION

We may suspend or terminate your access to the Site at any time, without notice, for any reason, including violation of these Terms. Upon termination, your right to use the Site ceases immediately.

SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and Dreamwake regarding use of the Site and supersede all prior agreements.

NO WAIVER

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

FORCE MAJEURE

We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, war, terrorism, labor disputes, supply chain disruptions, or government actions.

CONTACT INFORMATION

For questions about these Terms of Service, please contact us:

Email: dreamwakect@gmail.com Mail: 4 S Main St, PO Box 615, Wallingford, CT, 06492

Response time: 1-2 business days